Shipping policy

Shipping Policy – Plaisir-Chastete.com

1. Scope of Application

This Shipping Policy applies to all orders placed on the website plaisir-chastete.com and complies with the French legal provisions currently in force. By confirming your order, you accept the shipping terms described below.

1. Shipping Terms

Products ordered on our website are shipped through third-party carriers. Plaisir-Chastete.com does not handle parcel shipping directly. Delivery is therefore managed by our logistics partners.

1. Delivery Times

Due to the external management of shipments, delivery times may take up to three (3) weeks from the date of order confirmation. This timeframe is provided for information purposes only and does not constitute a firm commitment. However, we make every effort to select reliable partners in order to reduce delivery times as much as possible.

1. Order Tracking

Once your order has been shipped, a tracking number will be sent to you by email. This number will allow you to track the delivery of your parcel directly with the relevant carrier.

1. Liability and Delivery Issues

Plaisir-Chastete.com cannot be held responsible for delays or damage occurring during the delivery of parcels by a third-party carrier.

In the event of an issue noticed upon receipt of the parcel, such as damaged packaging, missing items, or damaged products, it is essential to report it immediately to the carrier and to contact us as soon as possible so that the matter can be handled in accordance with the applicable legal and contractual conditions.

1. Claims and Customer Service

For any question relating to shipping or in the event of a claim, our customer service team is available at the following address: contact@plaisir-chastete.com. We invite you to provide us with all necessary information, including your order number, a precise description of the issue, and photos where applicable, in order to facilitate the processing of your request.

1. Changes to the Shipping Policy

Plaisir-Chastete.com reserves the right to modify this Shipping Policy at any time in order to adapt to changes in legislation or improvements to our services. Any changes will be published on our website and, where necessary, notified to customers.

1. Legal Compliance

This Shipping Policy has been drawn up in accordance with the provisions of the French Consumer Code and other legislative and regulatory texts applicable in France.

By confirming your order, you acknowledge that you have read this Shipping Policy and accept it in full.